Here's the English translation:
TERMS AND CONDITIONS OF SALE
Last updated: May 2026
1. Purpose
These Terms and Conditions of Sale ("Terms") govern the contractual relationship between Fylvena ("the Seller") and any individual making a purchase on the website fylvena.com ("the Customer").
Any purchase on the site implies full and complete acceptance of these Terms.
2. Products
The products offered for sale are those presented on fylvena.com at the time of ordering.
Fylvena strives to present its products as accurately as possible. However, photographs and descriptions are provided for illustrative purposes and are not contractually binding.
3. Pricing
Prices are listed in US dollars ($), including all applicable taxes.
Fylvena reserves the right to modify its prices at any time. Products are billed at the rates in effect at the time the order is validated.
Shipping costs are indicated separately before final order confirmation.
4. Orders
4.1 Placing an order
The Customer places an order online by following these steps:
- Selecting the products
- Confirming the cart
- Entering shipping information
- Choosing a payment method
- Confirming and paying for the order
4.2 Order confirmation
A confirmation email is sent to the Customer after the order is validated. This email summarizes the products ordered, the total amount, and the shipping information.
4.3 Modification and cancellation
Any request to modify or cancel an order must be made as soon as possible by contacting our customer service at support@fylvena.com. Once an order has shipped, it can no longer be canceled.
5. Payment
5.1 Payment methods
Payment is made online using the following methods:
- Credit card (Visa, Mastercard, American Express)
- All payment methods accepted by Shopify Payments
5.2 Security
Payments are securely processed by Shopify Payments, which is PCI DSS certified. Fylvena does not store any banking data.
5.3 Invoicing
An invoice is available in your customer account or upon request at support@fylvena.com.
6. Shipping
6.1 Timeframes
Orders are shipped within 24 to 48 business hours after payment is validated.
Delivery time is 6 to 12 business days depending on your location.
6.2 Shipping areas
Fylvena ships to the countries listed on the site at the time of ordering.
6.3 Tracking
A tracking email is sent to the Customer as soon as the order ships.
6.4 Delays
Fylvena cannot be held responsible for delivery delays caused by events beyond its control (strikes, weather, carrier delays, etc.).
6.5 Package not received
If the package is not received within the stated timeframe, the Customer is invited to contact our customer service at support@fylvena.com within a maximum of 30 days from the order date.
7. Right of Withdrawal and Returns
7.1 Cancellation window
The Customer may return an order within 30 days of receiving it. (Note — see my comment below on this section.)
7.2 Satisfaction guarantee
Fylvena offers a satisfaction guarantee. If the Customer is not satisfied with their purchase, they may return the product within the stated window following receipt of the order.
7.3 Return procedure
To request a return, the Customer must:
- Contact our customer service at support@fylvena.com
- Provide the order number and reason for the return
- Wait for return instructions
7.4 Refund
Refunds are issued within 14 days of receiving the returned item, using the same payment method used for the original order.
Return shipping costs are the responsibility of the Customer, except in the case of a defective product or an error on our part.
8. Warranties
Fylvena is required to deliver a product that conforms to the order and is responsible for conformity defects existing at the time of delivery, in accordance with applicable consumer protection law.
Fylvena is also responsible for hidden defects affecting the product sold, in accordance with applicable law.
9. Liability
Fylvena cannot be held responsible for:
- Damage resulting from improper use of the product
- Indirect or immaterial damage
- Delays or non-performance due to force majeure
Fylvena products are dermatologically tested. However, in the event of an allergic reaction, the Customer is advised to discontinue use and consult a physician.
10. Customer Service
Our customer service is available for any question or complaint:
📧 support@fylvena.com
Response time: within 24 hours on business days.
11. Intellectual Property
All elements of the fylvena.com website (text, images, logos, videos) are the exclusive property of Fylvena and are protected by intellectual property law. Any reproduction or use without prior authorization is strictly prohibited.
12. Personal Data Protection
Personal data collected when ordering is processed in accordance with our Privacy Policy, available on fylvena.com.
13. Governing Law and Jurisdiction
These Terms are governed by French law.
In the event of a dispute, the Customer may seek an amicable resolution by contacting our customer service at support@fylvena.com.
Failing an amicable resolution, any dispute relating to the interpretation or performance of these Terms will be submitted to the competent French courts.
14. Modification of Terms
Fylvena reserves the right to modify these Terms at any time. The applicable Terms are those in effect at the time the order is validated.
15. Contact
For any questions regarding these Terms:
📧 support@fylvena.com